Assistant Service Improvement Officer – (2200001L) working with Lambeth Council

Assistant Service Improvement Officer

SO1: Starting salary of £32,301 per year, increasing in annual increments to £33,474 per year including LW

Secondment opportunity or CDD

Are you a creative thinker capable of providing the best possible service to our citizens? Are you passionate about making a positive difference as a public servant in Lambeth? If you’re looking for the next step in your career or are interested in a career change, read on to find out why there could be a really exciting opportunity in Parking & Highways Enforcement.

The department is responsible for ensuring that we maintain circulation while examining ways to support improved air quality in the borough. We are also responsible for shaping the behavior of citizens by combating anti-social behavior such as littering, spitting and urinating.

The ideal candidate will be naturally customer-oriented and proactive. Typical tasks include; collect customer feedback, understand customer experience through mystery shopping, resolve complaints, analyze data, write reports and perform benchmarking activities.

You will support projects aimed at improving our customer service or creating savings and efficiencies. Other projects will provide new products and services.

The successful candidate will also play a role in creating a staff culture that embraces core behaviors by organizing events and activities, driving continuous improvement and promoting learning and development at every opportunity.

We already have a fantastic team championing the guest experience for our residents, visitors and businesses. We use state-of-the-art systems and innovative technology to keep our streets safe, combat anti-social behavior and provide a range of parking options for people who need access to curbside space.

We embrace flexible working and have a proven track record in people development; enabling them to access higher grade positions. Nearly 50% of team members are at a higher grade than when they joined the service.

We have a diverse leadership team and seek to further foster diversity as we recruit for a range of new positions.

If you are enthusiastic, customer focused and passionate about making a difference, why not come join the team.

Deadline: Sunday February 20, 2022 at midnight.

Job Description and Person Specification

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