Assistant Manager – BikeBiz

We are looking for a responsible Assistant Manager to help organize and manage our retail stores and replace the Store Manager when needed. Your work will be very important to ensure that the sales team achieves its goals of efficiency and customer satisfaction.

The Assistant Manager’s responsibilities include monitoring inventory and ordering products based on demand. You will also ensure that our store meets and exceeds customer expectations.

You must also be adept at organizing and problem solving. Interpersonal and mediation skills will also be very useful, since you will often act as a liaison between managers, employees and customers.

Ultimately, the duties of the Assistant Manager are to ensure that our stores run efficiently and that we keep our customers happy.

Responsibilities

Assist the Retail Store Manager in planning and implementing strategies to attract customers

Coordinate day-to-day customer service operations (e.g., sales processes, orders, payments, and warranties)

Track the progress of weekly, monthly, quarterly and annual goals

Monitor and maintain store inventory

Coach and support new and existing sales associates

Keep up to date with vendor learning platforms

Communicate with customers and assess their needs

Handle customer complaints

Research emerging products and use the information to update store merchandise

Perform regular audits to ensure the store is functional and presentable

Ensure that all employees adhere to company policies and guidelines

Act as a representative of our store and set an example for our staff

Requirements and skills

Up to date with a broad knowledge of the latest cycling technologies

Proven experience as an assistant retail manager or similar position

Familiarity with financial and customer service principles

Good computer skills, we manage an EPOS system

Leadership and organizational skills

Interpersonal and communication skills

problem-solving attitude

Positive attitude

Salary based on experience usually 24k+

Send your CV to Rob [email protected]

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