Assistant Manager – BikeBiz
We are looking for a responsible Assistant Manager to help organize and manage our retail stores and replace the Store Manager when needed. Your work will be very important to ensure that the sales team achieves its goals of efficiency and customer satisfaction.
The Assistant Manager’s responsibilities include monitoring inventory and ordering products based on demand. You will also ensure that our store meets and exceeds customer expectations.
You must also be adept at organizing and problem solving. Interpersonal and mediation skills will also be very useful, since you will often act as a liaison between managers, employees and customers.
Ultimately, the duties of the Assistant Manager are to ensure that our stores run efficiently and that we keep our customers happy.
Assist the Retail Store Manager in planning and implementing strategies to attract customers
Coordinate day-to-day customer service operations (e.g., sales processes, orders, payments, and warranties)
Track the progress of weekly, monthly, quarterly and annual goals
Monitor and maintain store inventory
Coach and support new and existing sales associates
Keep up to date with vendor learning platforms
Communicate with customers and assess their needs
Handle customer complaints
Research emerging products and use the information to update store merchandise
Perform regular audits to ensure the store is functional and presentable
Ensure that all employees adhere to company policies and guidelines
Act as a representative of our store and set an example for our staff
Requirements and skills
Up to date with a broad knowledge of the latest cycling technologies
Proven experience as an assistant retail manager or similar position
Familiarity with financial and customer service principles
Good computer skills, we manage an EPOS system
Leadership and organizational skills
Interpersonal and communication skills
Salary based on experience usually 24k+
Send your CV to Rob [email protected]